April 15, 2024 Case Study Communications Mobile Phone Operator Sends a Clear CX Message A 10-year strategic partnership with a global communications company developed ground-breaking messaging solutions for the customer experience
April 15, 2024 Case Study Travel and Hospitality Online travel platform helps more customers faster with 36% jump in productivity Recalibrated benchmarks and associate training lead to significant drop in AHT
April 15, 2024 Case Study Retail and eCommerce Back-office streamlining speeds up retailer’s hiring process By deflecting email enquiries, TTEC cut resolution time by 40%
April 15, 2024 Case Study Media and Entertainment Media company slashes training time whilst elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times
April 15, 2024 Case Study Financial Services and Insurance People power AI for speedier insurance claims processing Insurtech company saves €900K in labour costs, eliminates backlog of claims and invoices
April 14, 2024 Case Study Flexible sales support generates 8x ROI during seasonal volume surge TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most
April 14, 2024 Case Study Hypergrowth and Startups Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs — and we keep growing together
April 9, 2024 Case Study High Tech Skilled tech support slashes hold times by 93% Expert associates and the right CRM drive better, faster resolutions
March 29, 2024 Blog Property and Casualty Insurance Insurers embrace richer CX, agility for strength and growth
March 29, 2024 Case Study Healthcare Voice enhancement lifts NPS 9% at contact centre AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
