March 13, 2024 Case Study Retail and eCommerce Next-gen self-service contact centre improves CX and saves money €2.3 million in savings and 85% FCR for retailer through more automatic IVR options
March 13, 2024 Case Study Healthcare eNPS at contact centre jumps 21% with interactive AI training bots Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
March 12, 2024 Strategy Guide Convert hidden sales potential into revenue growth Service to sales enters a new AI era for maximum results
February 20, 2024 Trends Report Top 3 trends for elevating CX with automation in 2024 Harness the full potential of AI and other tools to deliver next-level experiences
February 8, 2024 Blog Hypergrowth and Startups 4 challenges facings startups in 2024 (and how investing in CX can help)
January 29, 2024 Case Study High Tech Reimagined workflows, tools help cut video production time nearly 40% A high-tech brand came to TTEC for help finding the perfect partner – turns out, it was us
January 9, 2024 Blog Retail and eCommerce Retailers: Balance AI with a human touch for CX success in 2024
January 4, 2024 Blog Financial Services and Insurance Improve financial services CX in 2024 by understanding customers better
