October 11, 2017 Customer Strategist Hit the AHT Sweet Spot Without context, average handle time loses its luster.
October 11, 2017 Customer Strategist Travel and Hospitality Royal Caribbean Dives Into Social Media Support Strategic customer engagement through social media involves more than likes and smiley faces.
October 11, 2017 Trends Report Travel and Hospitality All Aboard Tips to meet the needs of today's traveler
October 11, 2017 Customer Strategist C-Suite Strategies Retail Banking Many Customer Channels, One Executive Chief customer officers like Lance Gruner of Mastercard play an important role in the digital transformation of businesses.
October 11, 2017 Customer Strategist C-Suite Strategies Healthcare Providers High-tech Humanity Provides a Roadmap to Wellness Real-time virtual health advocates create healthy relationships with patients.
October 11, 2017 Customer Strategist Industry Insights Healthcare Healthcare Dips Its Toe into Real-time Data Prodded by consumers, healthcare organizations and insurers are beginning to explore the benefits of real-time information.
October 11, 2017 Customer Strategist In Depth The Price Is Right, or Is It? Dynamic pricing without customer consideration doesn’t pay off.
October 11, 2017 Customer Strategist Perspectives Are Augmented Reality Sales Tools Ready for Prime Time? Here’s how to look at AR with clear eyes.
October 11, 2017 Customer Strategist Financial Services and Insurance Discover Takes on In-App Messaging The credit card company shares customer insights from the fast-paced world of mobile messages.
October 11, 2017 Customer Strategist Perspectives Throw Away Your Marketing Campaigns Real-time interaction management adds context in the moment to marketing initiatives.
October 11, 2017 Customer Strategist Perspectives All I Need to Know I Learned in Real Time The way we learn is changing, so employee learning strategies must change too.
October 10, 2017 Customer Strategist Redefining Real-Time Customer Experience Matching quality with speed in a digital world.