October 13, 2016 Customer Strategist Healthcare Treating the Customer Experience, One Idea at a Time A new customer experience innovation lab at Humana dramatically changes the way health insurance employees collaborate around the customer.
October 11, 2016 Customer Strategist Retail Banking Virtual Shopping Becomes Reality eBay Australia and Myer team up to take shoppers on a virtual department store journey.
October 11, 2016 Customer Strategist It's Not a Generation Gap. It's a Chasm. Every new device or bot has the potential to open doorways into new thinking, new social relationships, or new cultural norms.
October 11, 2016 Customer Strategist Automotive Where the Rubber Meets the Road Bridgestone tire and auto care upends traditional perceptions of the visit to a mechanic with a dedicated customer focus.
October 11, 2016 Customer Strategist Perspective Is Everything The customer service story continues to be written.
September 21, 2016 Blog Property and Casualty Insurance How Insurance Companies Can Upend the Customer Experience
September 20, 2016 White Paper Financial Services and Insurance Why Customer Experience Matters for P&C Essential ways to create a differentiated customer experience