September 1, 2013 Customer Strategist Retail Banking Retail Banking Reality Peppers & Rogers Group and Efma recently conducted research into the state of the Customer Experience in Retail Banking. Below are some key lessons shared by banks as they make strides to be more customer-centric.
September 1, 2013 Customer Strategist Automotive Hyundai Makes Smart Cars Smarter Hyundai uses advanced technology to simplify and improve the customer experience.
June 22, 2013 Strategy Guide Healthcare Making the Grade Learn how the latest analytics tools and strategies can help you create an A+ experience for your members