Retail Banking Reality
Peppers & Rogers Group and Efma recently conducted research into the state of the Customer Experience in Retail Banking. Below are some key lessons shared by banks as they make strides to be more customer-centric.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
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AI-powered insights (and experts putting them to work) revolutionize quality
TTEC disrupts the market with innovative, next-gen digital approach
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What it takes to create “effortless” experiences
Don’t take for granted all that happens beneath the surface
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Outsmart failure in your CX transformation
How to overcome 5 roadblocks in contact center evolution
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A roadmap to break the shackles of silos
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What to watch: Observant banks focus on these 4 in-flux industry developments
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Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
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Help desk reduces AHT, dead air, and ambiguity for quicker resolution
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3 deal breakers when working with a CX outsourcer (and 5 must-haves)
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4 ways to cut contact center costs without sacrificing CX
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Better leaders drive member loyalty
Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
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