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Strategy Guides and Trends Reports
Property and Casualty Insurance
Insurance tailored to the 2024 consumer
Client Story
Specialized support boosts B2B collections revenue
Customer Strategist Journal
Feeling overmatched by fraud? There’s a smart way to use ML and AI to save time, cost
Payers
Next enrollment season: Ready for a reset?
Conversation intelligence: A soup to nuts primer
Service to sales gets a needed upgrade in the AI era
Retail and eCommerce
Wearable AI tech gives Tractor Supply employees instant answers
Accelerate B2B sales revenue with AI
Is generative AI is making customer experience worse?
Customer correspondence hits new quality targets for retail chain
Blog
TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
2024 Enrollment Season: Another year of stellar conversion with improved attrition
High water mark for healthcare
High Tech
Expert outsourced collections team drives fast results
Workforce management optimization model cuts workforce costs an estimated $9.5M annually
Tales of a ham-fisted service-to-sales debacle