August 22, 2018 Case Study Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership
August 22, 2018 Case Study Gaming Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings
July 18, 2018 Customer Strategist An End of Data Innocence? The freewheeling days of collecting and sharing data are over.
July 17, 2018 Customer Strategist Location Data Is Having a Moment More industries are pinpointing the potential benefits of location data.
July 17, 2018 Customer Strategist Three Ways to Break Through Barriers to Omnichannel Success Overcome complex organizational and technological barriers to enable true omnichannel transformation.