October 29, 2015 Blog Connecting Consumers’ Physical and Digital Worlds to Create a Seamless Omnichannel Customer Experience
October 13, 2015 Customer Strategist Property and Casualty Insurance What Drives Customer Satisfaction During Insurance Claims Process? Our research quantifies what matters most to customers when they file a property and casualty insurance claim.
October 13, 2015 Customer Strategist One Week to Better Employee Coaching Improve your coaching capabilities by following this simple exercise over the course of one work week.
October 13, 2015 Customer Strategist Customer Centricity Comes Into Focus Customer centricity is a superpower that's readily available to every company.