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Blog
Travel and Hospitality
Travel brands: Is your CX staying 3 steps ahead of travelers? It can with AI
Warm holiday wishes with TTEC's World Peace Quilt
Automotive
AI is driving the automotive industry’s customer-centric transformation
Client Story
High Tech
Reimagined workflows, tools help cut video production time nearly 40%
Retail and eCommerce
Intelligent automation reduces call transfers by 98%
Government and Public Sector
AI + people: The right mix to boost CX for public sector players in 2024
Brands name employee engagement as top CX priority for 2024
Retailers: Combat fraud this holiday season (and beyond) with machine learning
Tips and Takeaways
Flexible scheduling can help transform your contact center
3 ways emerging companies can elevate CX with AI
Retailers: Balance AI with a human touch for CX success in 2024
AI research separates hype from reality. Where do you fit?
Customer Strategist Journal
A fast-evolving CX landscape reveals opportunities and challenges for brands
3 ways retailers can spread CX cheer this holiday season
Startups: Broaden your hiring horizons with a CX partner
Retail Banking
Improve financial services CX in 2024 by understanding customers better