Flexible scheduling can help transform your contact center

As it gets harder to attract and hold on to top talent, brands need to rethink the way they staff their contact centers. To win the war for talent, businesses need to become more flexible, including giving associates more autonomy over their schedules.

FlexEX is an employee-centric way to operate, one that lets remote associates choose when they work – sometimes in multiple short shifts per day – and allows contact centers to tap into a larger labor pool.

In this Tips & Takeaways, learn:

• How to access a better, broader labor pool
• How FlexEX helps find and retain workers
• The business benefits of agile scheduling