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Customer Strategist Journal
Communication
The Rise of the Telcobot
Brewing a Turnaround at DAVIDsTEA
Trust & Safety
To Catch a Fraudster
Blog
Facing Hard Data Truths
Client Story
Retail and eCommerce
Banana Republic Builds Mental Toughness
Forget the Robot Apocalypse: Let’s Talk About a New Collaborative Workforce
Strategy Guides and Trends Reports
How to captivate customers in an omnichannel world
Everyone wins when humans and bots join forces
Can You Tell the Difference Between a Customer and a Fraudster?
The Case for a Contact Center Carve-Out
Missed Connections Are Fatal for B2B Brands, Too
Government and Public Sector
4 Ways to Prepare for Call Spikes and Call Surges
Technology
Don't Fear Bots in Your Contact Center
No Time to Lose
Fraud Protection Steps Out of the Shadows
3 Tech Races that are Shaping the Customer Experience