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Customer Strategist Journal
Communication
Six Secrets to Big Data Success
Technology
Three Common Data Concerns Facing the C-Suite
Media
Leveraging Data to Boost Fan Retention
Beyond Big Data: Analytics in Unexpected Places
Blog
Five Steps for Understanding Your Revenue State
Applying the Freemium Business Model in Telecommunications
Social Customer Service: 14 Big Brands Tested and Exposed
Vacations and Customer-Centric Solutions: Is the All-Inclusive Deal Worth It?
Customer Experience Innovation: No Genius Required
Learning Innovation: Moving Away from Normalcy
Microsoft Looks to the Cloud to Build Customer Relationships
Fintech
la Caixa Shares Three Drivers of Customer Innovation
Getting Behind the Wheel of Innovation
Innovate Beyond Cool to Sustain Growth
Providers
Patient-Centric Innovation Leads the Fight Against Cancer
Payers
Creating a 5-Star Health Insurer