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Strategy Guides and Trends Reports
Retail Banking
4 ways a CX partner gives financial firms an edge over competitors
Blog
Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
Client Story
New hire training redesign transforms member experience and saves millions in costs
Insurance
Insurance CX Trends: The 2022 Edition
Retail and eCommerce
3 ways retailers are adapting to higher customer expectations
Life Sciences
Healthcare CX Trends: The 2022 Edition
Successful remote contact center work starts with leadership training
Transforming a frustrating member experience into a winning experience
Travel and Hospitality
Expert support boosts hotel bookings by 20%
Fintech
Fintech CX Trends: The 2022 Edition
Automotive
Omnichannel expansion leads to $13 million in sales
Banking CX Trends: The 2022 Edition
Contact center workforce 101: IVR vs. chatbots vs. agents
Optimizing leads and win-backs shift sales into overdrive
Providers
Innovative call flow enhancements zap a major pain point
Customer Strategist Journal
Communication
Contact Center Analytics: Six Ways Analytics Impact Business Outcomes