October 13, 2015 Customer Strategist Property and Casualty Insurance What Drives Customer Satisfaction During Insurance Claims Process? Our research quantifies what matters most to customers when they file a property and casualty insurance claim.
October 13, 2015 Customer Strategist One Week to Better Employee Coaching Improve your coaching capabilities by following this simple exercise over the course of one work week.
October 13, 2015 Customer Strategist Customer Centricity Comes Into Focus Customer centricity is a superpower that's readily available to every company.
October 13, 2015 Customer Strategist Never Stop Learning: Employee Coaching Insights Research shows mixed attitudes to employee development through coaching.
October 12, 2015 Customer Strategist What’s Next in the CX Evolution? Industry analysts discuss the ever-changing customer experience environment and how companies can transition from laggard to leader via strategic innovation.
October 12, 2015 Customer Strategist When Customers Come First, Business Benefits Follow Winners of the 2015 Gartner & 1to1 Media Customer Excellence Awards detail some unanticipated rewards of a dedicated focus on customer engagement.