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Client Story
Gaming
A Hands-on Approach Delivers World-Class, Global Customer Care
Blog
Connect With Humans, Not Consumers
Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't
Customer Strategist Journal
Video: In Defense of a Living Wage
Video: Preparing Tomorrow’s CX Workforce in a Turbulent Employment Climate
Video: Authentic Interactions Break the Internet
Media
Take Innovation in Stride
Research Shows Digital Transformation Maturity Across the Enterprise
Top Customer Experience Trends Shaping Customer Service
Retail and eCommerce
Key Customer Takeaways from Retail’s Biggest Event
Disrupt with a Purpose
Customers Are the Ultimate Disruptors
Authentic Interactions Break the Internet
Preparing Tomorrow’s CX Workforce in a Turbulent Employment Climate
Payers
CX Research Snapshot: Health Insurance
5 New Year's B2B Sales Resolutions for Growth