February 28, 2020 Video Award-winning AI-powered contact center training Our award-winning RealPlay™ bot acts as an AI-powered "customer," providing enhanced learning experiences that help improve contact center KPIs.
February 27, 2020 Trends Report Special Report: CX Fraud Prevention This special report reveals a more productive approach to CX fraud prevention.
February 20, 2020 White Paper Healthcare Digital Transformation Best Practices for Healthcare Payers and Providers Five Ways to Activate Member-Centric Digital Transformation Through Channel-less Journeys
February 19, 2020 Case Study Healthcare Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC
February 17, 2020 Case Study Financial Services and Insurance Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system