Award-winning AI-powered contact center training
Our award-winning RealPlay™ bot acts as an AI-powered "customer," providing enhanced learning experiences that help improve contact center KPIs.
More insights from TTEC
-
Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
Read the blog post -
Automation decreases associates’ login time by 61%
A streamlined process saves associates 10 minutes per day
Read the case study -
7 pillars of an Impact Strategy commitment
Learn how to craft a plan and align partners to foster sustainable positive change
Learn more -
4 ways to cut contact center costs without sacrificing CX
Read the blog post -
Customers last when you put them first
Download the datasheet -
Overcome the hospitality labor shortage with the right mix of AI and CX
Read the blog post -
Generative AI makes its mark
AI tools to augment associates are beginning to generate outcomes and impact
Read the article -
AI evolves from blueprint to tangible reality
What’s the real deal with today’s use of AI?
Read the article -
Feeling overmatched by fraud? There’s a smart way to use ML and AI to save time, cost
Modern fraud management combs through massive volumes of data to reveal patterns and signals that inform detection and mitigation strategy
Read the article -
Next enrollment season: Ready for a reset?
Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
Read the article -
Is generative AI making customer experience worse?
Traditional bots can’t meet rising customer demands
Read the article -
