Data Analytics | TTEC

March 6, 2019 Blog

For Actionable Customer Intelligence, Try Small Data
March 6, 2019 Case Study Automotive

Human touch + data-driven insights = SMB growth

Car rental cracks the SMB market by balancing a supportive human touch with advanced data analytics to grow revenue and create trusted relationships
February 22, 2019 Blog Healthcare Payers

4 Ways to Rethink Health Insurance Open Enrollment
February 12, 2019 Blog Property and Casualty Insurance

Can We Millennialize Insurance?
February 7, 2019 Podcast

HR tackles CX employment challenges with data-driven people strategies
February 6, 2019 Blog

The 3 Customer Journey Layers that create the most impactful CX Maps
February 1, 2019 Blog

Connect With Humans, Not Consumers
January 25, 2019 Blog

Research Shows Digital Transformation Maturity Across the Enterprise
January 18, 2019 Blog Retail and eCommerce

Key Customer Takeaways from Retail’s Biggest Event
January 17, 2019 Customer Strategist

Contact Center and Call Center Insights: Customer data blind spots and how to avoid them

Many organizations don’t even realize they are sitting on a goldmine of insights within their contact center
January 15, 2019 Blog

Customer Journey Maps: Which Customer Journey Framework is Right for You?
December 6, 2018 Blog

You Need a Customer Data Strategy to Drive Your CX Effort