July 18, 2018 Customer Strategist An End of Data Innocence? The freewheeling days of collecting and sharing data are over.
July 16, 2018 Customer Strategist Data Strategy Needs a Do-over Three ways businesses can balance personalization and privacy post data scandals.
July 16, 2018 Customer Strategist Try a Little Harder Behind the ones and zeroes, data insights are human insights that impact real people.
June 15, 2018 Case Study Automotive Mobile app innovation driven by customer insight Real-time analytics enable positive user experiences with mobile app
May 8, 2018 Case Study Data insight reduces churn and decreases costs B2B company identifies key customer pain points and proactively deflects call volumes
April 21, 2018 White Paper Next Gen Analytics for the Contact Center Six ways analytics can propel the contact center with real business impact across channels.
