April 11, 2018 Customer Strategist Fly Fishing in the Big Data Lake Knowing where and how to cast your insights line makes all the difference in what you catch.
January 11, 2018 Customer Strategist Your Business Process Is Not the Customer’s Journey Forrester’s TJ Keitt shares customer journey mapping best practices.
January 4, 2018 Case Study Automotive Expert associates pave a path to better results Expertise creates efficiencies and better experiences
October 30, 2017 Case Study Financial Services and Insurance The extra mile A leading financial services firm stays ahead with a customer-first mindset
