Data Analytics | TTEC

July 31, 2019 Trends Report Financial Services and Insurance

Fintech and Banking CX Trends Watch
July 26, 2019 Blog

Excellent CX Eludes Most Brands
July 16, 2019 Blog

VOC Analytics: 5 To-Dos in the New Era of Data
July 12, 2019 Cheat Sheet

5 Simple Ways to Optimize Voice of the Customer and Speech Analytics Data
July 10, 2019 Blog

Become Pitch Perfect with Speech Analytics
June 27, 2019 Blog

Real Time Speech Analytics to Power Voice of the Customer Insights
June 20, 2019 White Paper

CultureCX

Why Employee Happiness is Good for Business
June 5, 2019 Cheat Sheet

5 ways to get ahead in the race to Contact Center Automation
May 30, 2019 Cheat Sheet

How to Extract the Top 3 Contact Center CX Metrics that Matter
May 21, 2019 Cheat Sheet

3 Surefire Ways to Reduce Absenteeism in the Workplace
May 7, 2019 Case Study Automotive

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
March 6, 2019 Blog

For Actionable Customer Intelligence, Try Small Data