Customer care leaders are challenged with finding, keeping, and engaging employees during this tumultuous employment climate. Human Resources can be the secret weapon to help stand out among competitors. Data-focused strategies and a commitment to new ways of engaging employees help firms get, keep, and grow the best customer support talent, which leads to the best customer experiences. Liz Glagowski interviews HR and data leaders from TTEC about their experiences tackling such issues in the latest CX Pod episode.
