June 13, 2023 Glossary Term Full-Time Employees (FTEs) Full-Time Employees are on the rolls of the company.
June 13, 2023 Glossary Term Employee Engagement Employee Engagement is the amount of passion, commitment, and effort employees put into furthering their career.
June 9, 2023 Glossary Term Customer Acquisition Customer acquisition is the undertaking of obtaining new customers or clients into your organization.
June 9, 2023 Glossary Term Contact Center Associate / Contact Center Agent Contact Center Associates or Agents or customer service/sales professionals that manage phone, email, live chat, and support tickets for organizations.
June 8, 2023 Glossary Term Call Center Associate / Call Center Agent A call center agent is an employee that manages inbound or outbound customer calls for an organization.
April 11, 2023 Glossary Term Associate Assist TTEC's AI-enabled solution for associates that uses speech analytics, historical data, and workflow triggers to automatically serve up next best actions and knowledge base information in real time while they help customers.
October 6, 2022 Customer Strategist Perspectives How to create an employee experience workers don’t want to leave Investing in employee engagement pays dividends across all aspects of your business
October 3, 2022 Blog This Customer Service Week we celebrate the people who bring great experiences to life
September 28, 2022 Customer Strategist Retail and eCommerce Banana Republic Prepares for the Future Culture of Retail The retailer arms its global leaders with the skills they need to overcome industry challenges and achieve peak performance.
September 21, 2022 Customer Strategist 3 Ways to Create a High-Performing Employee Culture Why your most important customer is your employee.
