December 7, 2022 Case Study Insights from speech analytics help grow monthly sales by 65% TTEC helped a logistics company discover which sales techniques worked best, jump-starting revenue
November 14, 2022 Blog Grow your sales pipeline by changing your SDR approach (we did it, and you can too)
October 24, 2022 Case Study TTEC sales team plays by a new book, with amazing results With a unified and persona-driven approach, SDRs are starting more conversations with leads
October 11, 2022 Customer Strategist Perspectives Customers are your ‘ace in the hole’ during uncertain times CX do’s and don’ts to prepare for potential economic shifts
October 6, 2022 Case Study Communications Innovative, customized training program drives higher sales conversion rates A telecom company saw big gains after shifting to TTEC offshore non-voice associates
September 30, 2022 Customer Strategist Capturing a Moving Target Four steps to effecting target setting and performance tracking in enterprise sales organizations.
September 30, 2022 Customer Strategist Business in Bloom The perennial success of 1-800-Flowers.com comes from its commitment to customers, partners, and employees. CEO Jim McCann shares how constant dialogue with these groups leads to customer experience improvements.
September 30, 2022 Customer Strategist The Building Blocks for Optimizing Marketing Investments Mastering the five essential elements of marketing optimization will help to improve return on marketing investment and increase long-term customer equity.
September 29, 2022 Customer Strategist Retail and eCommerce Brewing a Turnaround at DAVIDsTEA The retailer shares insights on its data-driven transformation and loyalty lessons learned.
September 29, 2022 Customer Strategist Communications The Best Defense Is a Great Offense Even with an 80 percent market share Saudi Telecom Company called on a customer loyalty program to increase customer expectations and help ensure long-term relationships.
September 29, 2022 Customer Strategist In Depth Become Your Own Uber Create real human connections to keep up with disruption.
