October 11, 2022 Customer Strategist Perspectives Customers are your ‘ace in the hole’ during uncertain times CX do’s and don’ts to prepare for potential economic shifts
October 6, 2022 Case Study Innovative, customized training program drives higher sales conversion rates A telecom company saw big gains after shifting to TTEC offshore non-voice associates Communications
September 30, 2022 Customer Strategist Capturing a Moving Target Four steps to effecting target setting and performance tracking in enterprise sales organizations.
September 30, 2022 Customer Strategist Business in Bloom The perennial success of 1-800-Flowers.com comes from its commitment to customers, partners, and employees. CEO Jim McCann shares how constant dialogue with these groups leads to customer experience improvements.
September 30, 2022 Customer Strategist The Building Blocks for Optimizing Marketing Investments Mastering the five essential elements of marketing optimization will help to improve return on marketing investment and increase long-term customer equity.
September 29, 2022 Customer Strategist Brewing a Turnaround at DAVIDsTEA The retailer shares insights on its data-driven transformation and loyalty lessons learned. Retail and eCommerce
September 29, 2022 Customer Strategist The Best Defense Is a Great Offense Even with an 80 percent market share Saudi Telecom Company called on a customer loyalty program to increase customer expectations and help ensure long-term relationships. Communications
September 29, 2022 Customer Strategist In Depth Become Your Own Uber Create real human connections to keep up with disruption.
September 29, 2022 Customer Strategist Banking on a Positive Customer Experience The global recession has taken its toll on nearly every industry, and financial services is no exception. Financial Technology
September 28, 2022 Customer Strategist BalticMiles Crowdsources Its Growth Strategy Facebook and Twitter serve as launching pads for crowdsourced customer feedback at the loyalty program. Travel and Hospitality
September 28, 2022 Customer Strategist In Depth B2B sales will never be the same 6 strategies to future-proof your sales efforts.
