Chris Burton - Americas Cross-Industry Team Lead

Seven Ways to Lock in Customers this Holiday Season

Eight Omnichannel Strategies to Bring Seamless Retail Experience to Life

Giving Traditional Stores a Digital Makeover

Lessons Learned: Four Retail Trends for 2016

Five Golden Rules: The Retailer’s Guide to Holiday Customer Service Success

Three “IT” Questions for Managing the Multiscreen Customer Experience

On the Path to Super Associate Success

Love Your Customers by Listening to Them

Two Data-Driven New Year’s Resolutions for Digital Entertainment Providers

Three Trends Causing the Mobile Shakeup in Telecommunications

Four Customer-Centric Actions Telecom Companies Must Take