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Client Story
Automation decreases associates’ login time by 61%
Offshore delivery model earns 95%+ quality scores
AI-enhanced coaching sends productivity soaring 97%
Proactive partners brew a stronger customer experience
Specialized support boosts B2B collections revenue
Customer correspondence hits new quality targets for retail chain
Payers
High water mark for healthcare
High Tech
Expert outsourced collections team drives fast results
Workforce management optimization model cuts workforce costs an estimated $9.5M annually
eNPS at healthcare contact center jumps 21% with interactive AI training bots
Generative AI Answers Transform Associate Productivity
Expert B2B collections approach generates $5M in 90 days