Client Stories

From messaging underperformer to high achiever

TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine

RealSkill shrinks contact center attrition

TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills

Proactive automation solution yields $13M in accelerated debt collection

A team of forward-thinking leaders seized an opportunity to drive efficiency with a focus on improving the debt collection process for a telco client

Transforming self-service from pain point to effortless experience

A telecommunications and digital services company streamlined its knowledgebase content into a valuable resource for both customers and employees

Intelligent automation quickly crushes average handle time

A combined force of humans and technology created immediate results

Digital transformation powered by RPA/RDA

More than 200 customer-related automated processes reduce a telecom’s cost to serve

Telecom maintains CX quality, retains highly skilled associates with rebadge

We recruited existing experts and seamlessly transitioned those remaining without any loss of performance

Telecom seamlessly scales Apple Business Chat support

A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.

Mobile operator blends online and offline to boost sales across channels

The firm increased inbound call conversion rates, online chat volume, and sales appointments

Mobile phone operator sends a clear CX message

A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience

Internet service provider reduces calls by 67% with proactive changes

Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings

Wherever you are

A telecom leader moved from industry laggard to leader by delivering an amazing cross-channel customer experience