Client Stories | TTEC

August 8, 2023 Case Study Public Sector and Government

Health benefits exchange hits staffing sweet spot

Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages
March 21, 2023 Case Study Public Sector and Government

Surge support: A public sector contact center goes live fast when disaster strikes

Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 148K calls
August 16, 2022 Case Study Public Sector and Government

Inside sales outsourcing nearly doubles outbound calls, jump-starts growth

TTEC sales reps took call volume and profit to new heights for a bulk fuel distributor
June 28, 2021 Case Study State and Local Governments

Vaccine scheduling support when every minute counts

TTEC guided a state health department in rapidly scaling and staffing its contact center to deliver urgent COVID-19 vaccine scheduling support
June 1, 2021 Case Study State and Local Governments

Competitive wages get fast and reliable results

A higher pay rate for contact tracers enabled a county Health Department to recruit highly skilled associates, reduce training time, and gain many other advantages critical to success
March 10, 2021 Case Study State and Local Governments

Nimble COVID-19 vaccine scheduling assistance delivers rapid support

When a state Health Department’s vaccine hotline struggled with overwhelming call volume, TTEC stood up a virtual contact center with 500+ associates and cutting-edge technology
December 21, 2020 Case Study State and Local Governments

Virtual contact center support in record time helps secure $8M in assistance

With a rapid contact center deployment, TTEC helped the Charlotte Center for Legal Advocacy assist thousands of low-income families apply for millions in state grant funds
November 20, 2020 Case Study State and Local Governments

Digital expertise + human support drive rapid state unemployment response

TTEC quickly mobilized cutting-edge cloud technologies and experienced associates to maximize a state agency’s support of surging call volume
October 28, 2020 Case Study State and Local Governments

Digital intelligence powers Wyoming’s remote state unemployment support

The Wyoming Department of Workforce Services mobilized a cross-functional response of AI and humans to address surge in unemployment claims
June 16, 2020 Case Study Public Sector and Government

Intelligent automation brings citizens closer to home

Desktop automation helps reduce the home-buying sales processes from days to hours
May 20, 2020 Case Study State and Local Governments

State eases overwhelmed call centers with messaging

Nearly 4x as many contacts answered in fewer than 2 weeks
March 6, 2018 Case Study Federal Government

No time to lose

We set up hotline support service at 10 locations, including 3 new pop-up sites. TTEC got these sites ready to go, with technology in place, in 1 week.