Client Stories

Fast support at a crucial time of need

Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more

Innovating member enrollment with omnichannel insights

A health insurance organization digitally transformed its member acquisition and overall experience by unifying disparate data in a centralized analytics platform

Savvy hiring and training shortens handle times

A retail pharmacy quickly added tenured, certified healthcare advocates to reduce repeat callers and boost OSAT during one of its busiest times of year

Igniting the sales pipeline with advanced analytics

Sales experts produced thousands of SQLs and more for a healthcare insurance firm

Rx for operational excellence in a new normal

Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results

Command and conquer hospital inefficiencies

Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care

Flexible staffing helps boost member enrollment 73%

Work-from-home model garners top talent to achieve health insurer’s membership goals

The right knowledge leads to better member experiences

An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates

Healthcare firm achieves 98% data accuracy from back office improvements

Quality and performance requirements were raised in response to the high levels achieved by TTEC

Building a nimble healthcare claims processing system

A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing

Process automation to the rescue

A pharmacy benefits management organization increased efficiencies, leading to significant results

Beating backlogs with back-office accuracy, speed

Agile team cleared a health insurer’s report backlog in record time