August 17, 2020 Case Study Healthcare Savvy hiring and training shortens handle times A retail pharmacy quickly added tenured, certified healthcare advocates to reduce repeat callers and boost OSAT during one of its busiest times of year
July 24, 2020 Case Study Healthcare Payers Igniting the sales pipeline with advanced analytics Sales experts produced thousands of SQLs and more for a healthcare insurance firm
July 24, 2020 Case Study Healthcare Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results
March 30, 2020 Case Study Healthcare Providers Command and conquer hospital inefficiencies Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care
March 30, 2020 Case Study Healthcare Payers Flexible staffing helps boost member enrollment 73% Work-from-home model garners top talent to achieve health insurer’s membership goals
March 30, 2020 Case Study Healthcare Payers The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates
February 19, 2020 Case Study Healthcare Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC
February 17, 2020 Case Study Healthcare Payers Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing
February 17, 2020 Case Study Healthcare Process automation to the rescue A pharmacy benefits management organization increased efficiencies, leading to significant results
November 5, 2019 Case Study Healthcare Payers Beating backlogs with back-office accuracy, speed Agile team cleared a health insurer’s report backlog in record time
March 13, 2019 Case Study Healthcare Payers Open enrollment benefits from a Smart Seasonal approach Health insurer mixes different employee types to optimize sales conversions and retain high-performers
February 1, 2019 Case Study Healthcare Payers Ensuring a healthy omnichannel future Health insurance company innovates its omnichannel environment with integrated digital options for members