June 26, 2024 Case Study Retail and eCommerce Snapping up fans and sales with Facebook ads Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%
May 9, 2024 Case Study Retail and eCommerce AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm
May 6, 2024 Case Study Retail and eCommerce Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focused as it grew
April 23, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
December 11, 2023 Case Study Retail and eCommerce Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers faster
October 5, 2023 Case Study Retail and eCommerce Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs – and we keep growing together
June 22, 2023 Case Study Retail and eCommerce TTEC helped fitness brand realize the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction
June 14, 2023 Case Study Retail and eCommerce The right work-from-home strategy cuts associate attrition by 63% TTEC helped a luxury retailer improve outcomes for associates and customers
May 15, 2023 Case Study Healthcare Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most
April 10, 2023 Case Study Retail and eCommerce Back-office streamlining speeds up retailer’s hiring process By deflecting email inquiries, TTEC cut resolution time by 40%
March 31, 2023 Case Study Retail and eCommerce 98% model accuracy through annotation We built a better algorithm to help categorize products
September 22, 2022 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process