Client Stories

Strategic partners bring the right mix of AI and people to boost CSAT

TTEC and Flip helped a growing retailer realize automation’s full potential

Manual fraud investigations plummet 66%, leading to $3.5 million in savings

Improving fraud filter accuracy reduces false positives for a better shopper and seller CX

AI-powered insights (and experts putting them to work) revolutionize quality

TTEC disrupts the market with innovative, next-gen digital approach

Snapping up fans and sales with Facebook ads

Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%

AI-enhanced coaching sends productivity soaring 97%

Next gen QA solution boosts associate experience, customer sentiment for CPG firm

Proactive partners brew a stronger customer experience

TTEC helped a retailer stay customer-focused as it grew

Customer correspondence hits new quality targets for retail chain

AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity

Intelligent automation reduces call transfers by 98%

The right technology empowers associates to help customers faster

Proactive partnership boosts CSAT at fast-growing startup

TTEC Agility met brand’s early needs – and we keep growing together

TTEC helped fitness brand realize the benefits of outsourcing

Expert, offshore support improves customer experience with 60% cost reduction

The right work-from-home strategy cuts associate attrition by 63%

TTEC helped a luxury retailer improve outcomes for associates and customers

Wellness company conquers seasonal surge, cuts backlog with TTEC

Our associates ramped quickly to offer omnichannel support when it mattered most