June 20, 2024 Case Study Gaming Proactive partnership levels up gaming brand's customer experience TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
March 17, 2023 Case Study Gaming Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements
March 8, 2023 Case Study Gaming Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business
November 18, 2021 Case Study Gaming Innovative employee engagement revitalizes customer support By prioritizing the employee experience, TTEC helped a global entertainment company swiftly adapt to challenges posed by the pandemic without compromising the customer experience
August 22, 2018 Case Study Gaming Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings