June 20, 2024 Case Study Media and Entertainment Proactive partnership levels up gaming brand's customer experience TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
July 12, 2023 Case Study Media and Entertainment $4.9M annual savings unearthed for a peripheral gaming device client TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
March 17, 2023 Case Study Media and Entertainment Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements
March 8, 2023 Case Study Media and Entertainment Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business
December 14, 2022 Case Study Media and Entertainment Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times
December 17, 2021 Case Study Media and Entertainment Advanced lead nurturing unlocks millions in the sales pipeline TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads
November 18, 2021 Case Study Media and Entertainment Innovative employee engagement revitalizes customer support By prioritizing the employee experience, TTEC helped a global entertainment company swiftly adapt to challenges posed by the pandemic without compromising the customer experience
August 19, 2020 Case Study Media and Entertainment Crack the root cause code to boost resolution rates A leader in the gaming and technology industry amplified customer loyalty by determining and correcting the root cause of 52% of unresolved issues
February 1, 2019 Case Study Media and Entertainment A hands-on approach delivers world-class, global customer care Customer care keeps up with product innovations to serve customers better
