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In the meantime, below are some resources you may be interested in
New CX insights from TTEC
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4 ways AI-enabled knowledge bases can transform travel CX
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Conversational AI vs. conversation AI: What’s the difference (and why does it matter)?
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CXO Assessment: Workforce Optimization
Struggling with long customer wait times and other service objective inefficiencies? We can help.
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Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
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Automation decreases associates’ login time by 61%
A streamlined process saves associates 10 minutes per day
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Trustfall or trust fail? CX levers build loyalty for digital payments apps
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Rwanda Tech & BPO Summit: A roadmap to positive impact
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Snapping up fans and sales with Facebook ads
Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%
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Wireless sales see 45% lift to the tune of $1.5B
The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
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AI-powered insights, expert training drive sales surge in 2 weeks
TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
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High water mark for healthcare
When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion
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