Deliver 5-star CX
for public service
FedRAMP-authorized contact centers
for federal, state, and local governments
Deliver 5-star CX
for public service
FedRAMP-authorized contact centers
for federal, state, and local governments
Reimagine your CX
When public emergencies or disasters strike, or citizens are searching for information they need, there's no time to waste when it comes to delivering empathetic, frictionless support. Reimagine your CX with our rapid associate deployment and upgraded digital channels.
As citizen expectations grow, it's more important than ever to provide an effortless experience. Our authorized contact center solutions, including transportation, tolling, and FedRAMP-authorized services help federal, state, and local agencies design and deliver digital-first experiences and build public trust. With numerous government certifications and awards under our belt, let TTEC Public Sector be your trusted agency partner.
We help governments and the public sector stay ahead.
- Federal government
- State and local government
- Public health
- Transportation and tolling
CX solutions
built for the Government and Public Sector
Health benefits exchange hits staffing sweet spot
Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages.
State eases overwhelmed call centers with messaging
Nearly 4x as many contacts answered in fewer than 2 weeks.
Don't take our word for it.
We are an award-winning customer experience company.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
Read the strategy guideMore insights from TTEC
-
No Time to Lose
We set up hotline support service through 10 locations, including three new pop-up sites. TTEC got these sites ready to go, with technology in place, within just one week.
Learn more -
Energy Firm Lights Its Future with Customer Strategy
Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.
Learn more -
Intelligent Automation Brings Citizens Closer to Home
Desktop automation helps reduces the homebuying sales processes from days to hours
Learn more -
Please Help Yourself
A utility company transformed its customer service with a self-help solution
Learn more
citizen experiences?