The prescription for
better healthcare
Member and patient experiences
to support an evolving industry.
The prescription for
better healthcare
Member and patient experiences
to support an evolving industry.
Build long-term loyalty and
a healthier bottom line
Elevate your CX across all channels to show members, patients, and employees you care. Our integrated healthcare CX solutions help payers improve member engagement, increase enrollments, and drive higher loyalty and revenue throughout the member journey, while providers can simplify patient experiences and improve healthcare outcomes.
We help healthcare brands stay ahead.
- Payer
- Provider
- Provider - telehealth
- TPA and CDH
- PBM and retail pharmacies
- Supplier/OEM/DME
- Medicare
- Medicaid
- Population health
- Pharmaceuticals
- Health-Tech
Pharmaceuticals
TTEC assists pharma brands with a full range of patient engagement services. We combine the most innovative tools and technologies with global delivery centers to help our clients deliver Medical Information Programs that automate the simple tasks so a live human can support patients with the more complicated interactions.
CX solutions
built for the healthcare industry.
Member care outsourcing
Making it easy for your members to get the best from their relationship with you.
Learn moreTelesales
A value-based proactive business model that delivers results for open enrollment.
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Innovative call flow enhancements zap a major pain point
When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate.
Customer support helps slash wait times by 97% during open enrollment
TTEC empowered a health benefits company to handle more calls, better and faster.
Don't take our word for it.
We are an award-winning customer experience company.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
Read the strategy guideMore insights from TTEC
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Customer support helps slash wait times by 97% during open enrollment
TTEC empowered a health benefits company to handle more calls, better and faster
Learn more -
Providing Rapid Contact Centre Assistance During Disaster Relief
After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.
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Process Automation to the Rescue
A pharmacy benefit management organisation increased efficiencies, leading to significant results.
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A Healthy Dose of Culture
Leading lifestyle brand builds empathy among associates to strengthen member relationships.
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Swift COVID-19 Vaccine Support
TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks.
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Open Enrollment Benefits From a Smart Seasonal Approach
Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees.
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Flexible staffing helps boost member enrolment by 73%
Work-from-home model garners top talent to achieve health insurer’s membership goals
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Wellness company conquers seasonal surge, cuts backlog with TTEC
Our associates ramped quickly to offer omnichannel support when it mattered most.
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Voice enhancement lifts NPS 9% at contact centre
AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
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eNPS at contact centre jumps 21% with interactive AI training bots
Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
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Expert Flexibility
A wellness brand elevates its omnichannel member experience with a nimble and expert support staff
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Streamlining the Patient Experience Pays Off
Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue
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for healthcare organizations