Back-office streamlining speeds up retailer’s hiring process

By deflecting email enquiries, TTEC cut resolution time by 40%

Media company slashes training time whilst elevating NPS

Redesigned curriculum boosts quality scores and reduces average handle times

People power AI for speedier insurance claims processing

Insurtech company saves €900K in labour costs, eliminates backlog of claims and invoices

Flexible sales support generates 8x ROI during seasonal volume surge

TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most

Proactive partnership boosts CSAT at fast-growing startup

TTEC Agility met brand’s early needs — and we keep growing together

Skilled tech support slashes hold times by 93%

Expert associates and the right CRM drive better, faster resolutions

Voice enhancement lifts NPS 9% at contact centre

AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT

Next-gen self-service contact centre improves CX and saves money

€2.3 million in savings and 85% FCR for retailer through more automatic IVR options

eNPS at contact centre jumps 21% with interactive AI training bots

Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%