experience matters
From sales to support, from voice to digital, our best-in-class customer experience blends AI-first technology and human interactions. Customer First, Human Always.
experience matters
TTEC builds your customer experience around your business priorities. With the right balance of human and digital interactions, we deliver happy customers at an optimized cost.
experience matters
As a CX partner to the world's leading brands, TTEC serves millions of customers every day in 6 continents, across 80+ contact centers, in over 50 languages.
TTEC EMEA provides CX services for global
and local business across multiple verticals
23 yrs
experience in CX & Digital Transformation
2K+
employees
25+
languages providing multilingual support for CX as a Service
9
countries our service hubs reside across the EMEA region
CX solutions as unique as your brand.
Custom built to solve your
specific challenges.
Customer Experience Strategy
Happy customers, happy outcomes.
Learn moreContact Centre Operations
Customers want a lot. We deliver more.
Learn moreContact Centre Technology
Every channel. In sync. All the time.
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CX Managed Services
Transformational managed services combining front-line knowledge and AI insight.
Learn moreCX Managed Services
Transformational managed services combining front-line knowledge and AI insight.
Learn moreRevenue Generation
When you have a great customer experience, you know it.
Learn moreAI Enhanced Services
Our unique combination of AI-enhanced tools and human talent.
Learn moreCX TECHNOLOGY PLATFORMS
Our deep expertise across the world's top CX technology
platforms offers unmatched flexibility and innovation
Customer support helps slash wait times by 97%
TTEC empowered a health benefits company to handle more calls, better and faster.
READ THE CASE STUDY
Messaging saves the day with faster support and increased productivity
Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT.
READ THE CASE STUDYAward-Winning EMEA Delivery
Keneth Umlauf has been named an Inspiring Leader in 2024 at The Inspiring Workplaces Group
Gold winner for Outsourced Contact Centre of the Year at the 2024 European Contact Centre & Customer Service Awards
Silver winner for Most Effective Sales Approach at the 2024 European Contact Centre & Customer Service Awards
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Silver winner for Best Employee Experience (Outsourcer) at the 2024 European Contact Centre & Customer Service Awards
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Silver winner for Best Multilingual Customer Service (Greece) at the 2024 European Contact Centre & Customer Service Awards
Highly commended for Most Effective Learning & Development Programme at the 2024 European Contact Centre & Customer Service Awards
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Highly commended for Best Multilingual Customer Service (Poland) at the 2024 European Contact Centre & Customer Service Awards
TTEC Poland was recognized by the OnCon Icon Top 100 Awards as one of the Top 10 Operations Teams of the Year
TTEC Poland named a "promising provider" by Everest Group for its capabilities in Customer Experience
Marina Boteva is the 2024 Gold winner in the categories 'Leader of the Year' and 'Manager of the Year' at the CareerShow Awards!
TTEC named one of UK’s Best Workplaces in Consulting & Professional Services™ 2024
Our TTEC Poland Türkiye team won GOLD at the Türkiye Customer Experience Awards in Istanbul for Best Employee-Driven CX
New CX insights from TTEC EMEA
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Fraud management, AI, discipline drive €86M savings for travel company
TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
Learn more -
Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realise automation’s full potential
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Manual fraud investigations plummet 66%, yielding €3.3 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
Learn more -
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TTEC's Impact Practice
Taking a differentiated approach to make a more meaningful impact with lasting outcomes
Download the datasheet -
Welcome to TTEC Rwanda
Innovation from the start with our Impact Innovation Lab
Download the datasheet -
Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
Learn more -
AI-powered insights, expert training drive sales surge in 2 weeks
TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
Learn more -
CX leaders: Focus on the right KPIs, finesse the blend of tech and humans
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AI in the real world: Real solutions for real contact centre stars
Read the strategy guide -
Why Rwanda?
Watch the video -
5 things European retailers should consider when it comes to nearshoring
Learn more
Globally
The agility of small. For 40 years, our business has been helping companies make their customers happy. We serve millions of customers every day in 6 continents, across 70+ centers, in over 50 languages with our 54,000+ employees.