TTEC’s longtime commitment to Environmental, Social, and Governance stewardship gets stronger with each passing year as we seek out and discover new pathways to fulfill our Impact and Sustainability mission. We’ve made strides to improve our world, and this dedication mirrors our pledge to deliver exceptional experiences for our clients, their customers, and our 54,000 employees working across six continents.
2024 was a year of learning, testing new approaches, and exploring new geographies. This humbling endeavor gave us a North Star to guide our decisions and actions, ensuring integrity and ethical behavior every step of the way.
Our achievements outlined in this report secure TTEC’s stature as the Employer of Choice, Partner of Choice, and Provider of Choice.
Read our 2024 Impact and Sustainability Report to learn how TTEC:
- Empowers our employees’ success
- Enforces robust corporate governance
- Cultivates economic vibrancy via our Impact Strategy Practice
- Enriches our communities with philanthropy
- Safeguards data and privacy
- Employs artificial intelligence using ethical practices
- Ensures an environmentally and socially responsible business
- Augments transparency with SASB, TCFD, and UNSDG frameworks
- Garners accolades for innovation, operational excellence, and employee engagement
Our Impact and Sustainability commitment
The TTEC executive leadership team details our Impact and Sustainability mandates and highlights the major enhancements made in 2024 to enhance accountability and transparency.
Employer of Choice
At TTEC, our people are our greatest strength. We believe in creating an environment where every employee thrives, grows, and takes ownership of their own professional journey.
Partner of Choice
TTEC’s governance framework represents a gold standard of corporate accountability designed to ensure ethical conduct and principled leadership at every organizational level.
Provider of Choice
We recognize our responsibility to protect our planet — our most precious shared resource. Our environmental commitment is comprehensive and driven by sustainable business practices woven into the fabric of our strategy.
SASB, TCFD, UNSDG frameworks
We improved transparency through the Task Force on Climate-related Financial Disclosures (TCFD), United Nations Sustainable Development Goals (UNSDG), and Sustainability Accounting Standards Board (SASB) frameworks.
Awards
TTEC stands at the forefront of customer experience innovation, recognized by industry trade groups for excellence in operational performance, employee engagement, and workplace innovation.
TTEC is certified as a Great Place To Work®Highlights by the numbers
