Educate – Test – Vaccinate – Attest
Successfully navigating vaccine mandate compliance hinges on efficient coordination, effortless employee experiences, and proactive support. TTEC's vision and solution provides a guided path to engage employees and maintain compliance.
HOW WE HELP
Our Solutions
Create a positive, empathetic, and frictionless path to vaccine mandate compliance with the help of TTEC’s seasoned experts, proven processes, and award-winning technology
Deliver accurate vaccine information and communicate with empathy via readily available remote associates at scale.
- Leverage foundational contact center services
- Proven contact center technologies provided via turn-key platform
- With our curriculum design services, develop and deliver online training along with remote management modules
Meet workers where they are in the vaccination process.
- Provide employees automated tools to validate their current test status and allow work site access via QR-code generation
- Capture results digitally via secure and reportable status database
- Support "return to work" initiative while satisfying vaccine mandate requirements
Provide a seamless digital experience as employees declare their vaccination status or upload proof of vaccination.
- Pre-configured automation simplifies and accelerates the verification process and follow-up outreach
- Digital self-service is ready for quick activation and access from mobile devices
- Utilize FAQ AI to automate responses that are deflected from primary web and phone Interactive Voice Response (IVR)
Combine VaccinateNOW with AttestNow to leverage skilled associates and advanced technology to meet the vaccine mandate successfully.
- Improve and accelerate the vaccination experience with empathetic, highly skilled agents
- Timely status updates and accurate reporting with automated reminders and follow up tasks for employees currently testing or mid-vaccination process
- Maximize positive, frictionless employee experiences at scale with intelligent automation
PREPARATION IS KEY
Scale efficiently.
Connect with empathy.
Meet the mandate with confidence.
Tackling the COVID-19 vaccine mandate is a holistic effort comprised of educational resources and employee support, proactive outreach to meet employees where they are in the vaccination process, and a system of record to track employee status and compliance. TTEC can help you avoid overwhelming your existing resources with rapidly-trained associates enabled by our secure and tech-agnostic CX solutions.
At-home
operations
An at-home operations platform powering 100k+ remote associates across the globe in completely secure work-from-home environments.
Intelligent
Automation
Automation helps eliminate redundancies and deflect calls to intuitive self-service to increase efficiencies and drive down labor costs.
Omnichannel
Support
Back Office Support lets employees interact in their channel of choice to improve and accelerate the vaccination and attestation experience.
Award-winning
Training
Award-winning AI-powered learning solutions to train agents 2-3x faster and keep their job skills and knowledge up-to-date.
CASE STUDIES
Special Report
5 ways to help solve the federal vaccine mandate challenge
The mission: Vaccinate over 4 million federal employees and contractors. If the sheer scale of the challenge is not enough, agencies must tread lightly in an emotionally charged environment to handle this very sensitive topic with the utmost care. The employee experience and human element can’t be ignored. Read this strategy guide for 5 CX best practices to help federal agencies implement and manage new polices around the vaccine mandate.
MORE RESOURCES
Proven success, even in times of crisis
Infographic
5 CX Best Practices for COVID-19
Vaccine Rollout Success
Most pharmaceutical companies, government agencies, and healthcare organizations are actively solving for logistical challenges associated with vaccinating millions of people. In this infographic, learn 5 CX best practices to efficiently mange vaccine distribution.
View the Infographic
Checklist
Close the Vaccination Gap
with Last Mile Support
Read this checklist for proven customer experience solutions that
remove last mile obstacles and get vaccines to individuals faster
and more effectively with improved citizen experience.
Blog
Vaccine support, quickly and efficiently
In the race to deliver a COVID-19 vaccine, don’t overlook customer experience.
Read Blog
Blog
CX challenges for government agencies
How the pandemic provides an opportunity to become more citizen-centric.
Read Blog
Checklist
5 Ways Customer Experience Can Solve Top Vaccine Challenges
Customer experience (CX) best practices can alleviate stress on organizations responsible for the vaccine rollout. Read this checklist for 5 ways that CX can provide a solution to some of the top challenges faced by those involved in vaccine distribution.
Download Checklist
Blog
7 Strategies for Managing Vaccine Call Volume Surges
To help manage the vaccination rollout, here are 7 strategies designed for patient and member support.
Read Blog
Article
Government Agencies Embrace a Citizen-Centric Approach
Agencies and the people they serve benefit from positive experiences based on private sector best practices.
Read Article
Strategy Guide
Top CX Trends for 2021
We've been delivering incredible customer experiences for 38 years by unifying our core capabilities of technology, services, and strategy. Our award-winning approach to customer experience helps organizations scale quickly while improving operational efficiency and CX.
Read Strategy GuideEliminate friction for your employees around COVID-19 vaccine education, scheduling, verification and testing
Let's get started
Special
Report
