Back Office Support Services

We help you eliminate the stress from back office work.

An organization’s back office services work, which includes non-customer facing transaction processing, is fundamental to any great customer experience. That’s why it’s essential to keep back office operations running effectively. What happens behind the scenes will influence the success of customer-facing interactions. Disorganized back office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact center and other errors that directly impact efficiency and customer experience. Our smart solutions blend rules-based processing and human intervention to execute best-in-class research, decision-making, and closure. Transaction processing, benefits administration, trust and safety, reconciliation, and content management, our back office experience runs across all industries to help you complete time consuming back office tasks so your organization can focus on your core business.

The experience and expertise to support your company's back office needs

Organizations that value customer experience know a back office service contact center provides invaluable support. Here are four tips to ensure a strong backline creates a strong frontline.

Actionable and engaging training

Every great back office begins with interactive and responsive training for the staff members.

Make safety the name of the game

Security and careful procedures are key for efficient call center back office services.

Quality must be a priority

The back office support team must stress thoroughness and efficiency to prevent costly losses.

Automate intelligently in the back office

Successful automation of call centers require seamless integration of both front-end and back-end systems

Back Office Support Services across Industries

We provide high quality back office customer support solutions across a wide range of industries and functions, to help your brand save valuable time and effort.

Government Solutions

Database Management (Employment Status, Health Records, Credit Scores, etc.)
Utility Provider Customer Support
Administrative Services Support

Healthcare

Healthcare back office support services
Healthcare Enrollments
Claims Adjudication
Forms Processing
Health Insurance Fraud Detection
FSA and HSA Claims
False Claims Prevention and Case Management
Payment Determination - Coordination of Benefits (COB)

Retail and eCommerce

Multi-Channel Customer Support
Trust and Safety
Content Moderation, Optimization, Validation, and Sourcing
Geo-Fencing

Financial Services

Financial Services back office support services
401k Reconciliation and Tax issues
Beneficiary Forms and Denial letters
Accounts Payable and Receivable
Invoice Processing and Indexing
Shareholder relations/services & transfer
Mortgage Services: Loan Processing, Identify Verification, and Compliance Review

Technology

User Acceptance Testing
Backend Platform Configuration
Custom Account and Demo Setup
Project Pricing and Risk Calculation
Platform Bug and Enhancement Review and Verification

Insurance

Requirement Gathering
Insurance Quote Creations
Generating Proposals
Claims Processing
Insurance Policy Issuance Services
Insurance Policy Checking Services

Employer Services

HR and Payroll services
Customer and B2B Support
Bookkeeping, Invoicing, and Financial Reporting
Administrative and Data Entry

We are a back office customer service provider who can help your company optimize operations

Millions of rules-based processing and human intervention back office support interactions handled

OUTCOMES

Front office and back office support solutions to help you improve contact center KPIs and reduce costs

50%

NPS improvement utilizing sophisticated multichannel and multilingual strategy.

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200+

processes automated, leading to time and cost savings of up to 85%.

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Second reduction in average handle time.

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Three ways outsourcing back office services can help improve efficiency and reduce costs

Back office support companies can help you grow your business with 24/7, asynchronous back-office support that improves contact center operations, employee productivity, and the customer journey.

High decision accuracy and staffing flexibility

Business process outsourcing services can provide your company a highly skilled team of associates who can work 24/7 to provide back office support services with high decision accuracy and staffing flexibility, helping reduce overhead and manage risks while you focus on what’s important: growing your business.

Exceptional customer satisfaction

A back office solution contact center can help minimize risk while providing exceptional customer satisfaction. Outsourcing office functions can also help accelerate digital transformation and help you improve contact center KPIs and reduce costs.

Industry expertise

When you outsource back office support, it is essential to work with an BPO company that has expertise across industries. Our approach to providing back office support services has helped clients from all industries effectively manage all customer interactions and improve efficiency, leading to better customer and employee outcomes.

TRENDING CX SUCCESSES