DENVER, May 23, 2017 /PRNewswire/ -- eLoyalty, a TeleTech company (NASDAQ: TeleTech), a leading global provider of customer experience, engagement and growth solutions delivered through a proprietary end-to-end Customer Engagement as a Service offering, today announced an upcoming presentation from Brian Kegel, Director of WFO Service, scheduled for May 24 during Verint® System's Global Customer Conference, Engage 2017, May 22-25, 2017, in Orlando, Florida.
Kegel will be speaking on May 24 at 3:15 in the RP Pacific Ballroom 10 at the Universal Orlando Resort. His presentation, "Cloud ACD to WFO – You Complete Me" will reveal the benefits of full integration of Cloud ACD with WFO.
"Having your Cloud ACD with a side of WFO is a waste of both resources," states Kegel. "I look forward to sharing how an organization cannot fully realize the benefits of each component unless they work together and not operate in parallel lines."
As a Platinum Sponsor for the conference, eLoyalty will be showcasing its Cloud and Workforce Optimization offerings at Booth #3 during the conference. With features including email, chat, icPortal®/icPortal Mobile, IVR, CRM integrations, 24x7x365 support, high availability, and disaster recovery, the scalable eLoyalty Experience and Experience+ solutions allow mid-sized businesses to provide the superior customer experience once available only to the largest enterprise organizations.
Other product highlights include eLoyalty's powerful Workforce Optimization (WFO) solution for both mid-sized and enterprise organizations. Delivering the industry's most robust WFO platform, eLoyalty's Cloud with Verint WFO provides unmatched functionality, simplified system administration and maintenance, real-time enterprise collaboration, and intuitive interfaces and navigation. Together, eLoyalty's global experience in Contact Center as a Service (CCaaS) and existing cloud infrastructure combined with Verint's top-of-the-line WFO suite provide a best-of-breed solution at a compelling price point.
For more information on eLoyalty's Cloud solutions for mid-size to enterprise organizations, please visit www.eloyalty.com,
ABOUT TeleTech
TeleTech (NASDAQ: TeleTech) is a leading global provider of customer experience, engagement and growth solutions delivered through a proprietary end-to-end Customer Engagement as a Service offering. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. TeleTech's 48,000 employees live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TeleTech is bringing humanity to the customer experience, visit teletech.com.
ABOUT ELOYALTY
eLoyalty, a TeleTech (NASDAQ: TeleTech) company, was the first North American partner to achieve Cisco HCS Certification and Contact Center as a Service Designation, has received the Cisco Advanced Technology Partner Certification for Contact Center Enterprise and Customer Voice Portal, and the Cisco Customer Satisfaction Award every year since 2007. We are the only Cisco Cloud Partner offering a solution with this type of increased flexibility and capability incorporated directly into the HCS platform. With a 95 percent client renewal rate, eLoyalty has proven itself a deserving partner as it helps chart customer experience technology roadmaps, implementing cloud systems to provide safer, faster, smarter, and more agile service interactions. For more information, visit eLoyalty.com.
Verint is a registered trademark of Verint, Inc. icPortal is a trademark of eLoyalty, a TeleTech Company.