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Strategy Guide

To Catch a Fraudster

Together, bots and humans make a formidable fraud prevention team

Catch a Fraudster

With online payment fraud losses forecast to reach $48 billion by 2023, companies can’t afford not to combat fraud. Catching fraudsters, however, is a complicated and fast-moving process which is why organizations are increasingly turning to both automated and human investigators.

But what makes an effective fraud prevention strategy? To answer that question, we’ve outlined tips to help companies bolster their understanding of and ability to fight against fraud.

Read this article to learn:

  • Why bots and humans make a formidable fraud-fighting team.
  • Which fraud scenarios are better suited for a human investigator versus a bot and vice versa.
  • How to spot potential weaknesses in fraud prevention strategies—and fix them.
  • What’s next in the evolution of fraud prevention.

Don't know where to start? We do. Talk with one of our CX experts.

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Strategy Guide