Strategy Guide
From Price to Value
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In the past, businesses would base the value of their vendor relationships on how much they cost. Little attention was paid to the effect the relationship would have on the outcomes – whether that be bottom-line growth or the customer experience. Over time, businesses began to realize that these types of partnerships can do more harm than good to your customer engagement.
In this e-book, discover how entering into vendor relationships with financial and customer insight results top-of-mind will benefit your operational effectiveness. Learn:
- Why new business transformation realities require new thinking about vendor relationships.
- What companies can do to reveal financial and customer experience benefits.
- How companies can save millions by answering “why” questions.
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Read the
Strategy Guide