TIPS & TAKEAWAYS
How to build a roadmap for better tolling experiences in 2023
![Roadmap for better tolling tips and takeaways](/sites/default/files/tips-and-takeaways-3d-cover-how-to-build-a-roadmap-for-better-tolling.png)
Mapping the customer journey is the first step in developing and implementing customer experience improvements that last
![Roadmap for better tolling tips and takeaways](/sites/default/files/tips-and-takeaways-3d-cover-how-to-build-a-roadmap-for-better-tolling.png)
Challenges to tolling agency management teams have never been greater. Agencies are tasked with improving revenue collection and containing costs while providing drivers with a more digital, automated, personalized service.
In this Tips & Takeaways, explore four tips to creating a successful CX roadmap:
- Create relevant user segments
- Find gaps in business processes
- Use insight to prioritize technology improvements
- Invest in your employees