Customer Strategist summer issue roundtable discussion
Watch as the editors behind the Customer Strategist Journal talk about their favorite parts of the summer 2021 issue and explore why "virtual is the new reality" for most businesses.
More insights from TTEC
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Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
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Trustfall or trust fail? CX levers build loyalty for digital payments apps
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Rwanda Tech & BPO Summit: A roadmap to positive impact
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Work-From-Home Customer Support Drives Customer Loyalty
Be there for your customers
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7 pillars of an Impact Strategy commitment
Learn how to craft a plan and align partners to foster sustainable positive change
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3 deal breakers when working with a CX outsourcer (and 5 must-haves)
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TTEC Assure: Because your trust is our priority
The proactive partner in safeguarding your contact center operations
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Simulated learning accelerates great service
Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
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AI-enhanced coaching sends productivity soaring 97%
Next gen QA solution boosts associate experience, customer sentiment for CPG firm
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Specialized support boosts B2B collections revenue
TTEC collections associates quickly hit 82% attainment rate
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Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
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