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Exceptional Customer Experience by Design

Experience 360

More insights from TTEC

  • Illustration of a young woman jumping through a portal in the middle of a city sidewalk
    December 3, 2024 Customer Strategist Outlook

    The CX future starts now

    Hit the ground running toward great customer experiences

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  • Illustration of a person skateboarding on a blue ribbon, with hands holding various devices
    December 3, 2024 Customer Strategist In Depth

    AI and analytics fuel brands' push for personalized customer journeys in 2025

    Easy, efficient, and convenient interactions set to take center stage

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  • Chefs plating food
    December 2, 2024 Customer Strategist C-Suite Strategies Healthcare

    For a taste of what makes the experience exceptional, look to Northwell Health

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  • woman shopping
    September 27, 2024 Case Study Retail and eCommerce

    AI-powered insights (and experts putting them to work) revolutionize quality

    TTEC disrupts the market with innovative, next-gen digital approach

    Read the case study
  • People working alongside a submarine underwater, at desks
    September 24, 2024 Customer Strategist Outlook

    What it takes to create “effortless” experiences

    Don’t take for granted all that happens beneath the surface

    Read the article
  • Frustrated man sitting at a computer, with this eyes closed and hands on his face
    September 23, 2024 Customer Strategist In Depth

    Outsmart failure in your CX transformation

    How to overcome 5 roadblocks in contact center evolution

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  • An illustration of people working at desks and on laptops on top of different silos
    September 18, 2024 Customer Strategist Perspectives

    A roadmap to break the shackles of silos

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  • View of skyscrapers, looking up from the ground level
    September 17, 2024 Customer Strategist Industry Insights Financial Services and Insurance

    What to watch: Observant banks focus on these 4 in-flux industry developments

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  • room
    September 13, 2024 Case Study Healthcare

    Contemporary site design, AI, and local talent lift CX, EX, and the future of a region

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  • person on computer and phone
    September 3, 2024 Case Study

    Help desk reduces AHT, dead air, and ambiguity for quicker resolution

    Read the case study
  • All hands on tech
    July 7, 2024 Datasheet High Tech

    All hands on tech

    Cutting-edge CX that connects people with a digital world

    Download the datasheet
  • A group of coworkers sitting at a table, two of whom are shaking hands
    June 12, 2024 Blog Hypergrowth and Startups

    3 deal breakers when working with a CX outsourcer (and 5 must-haves)

    Read the blog post
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