More insights from TTEC
-
-
3 deal breakers when working with a CX outsourcer (and 5 must-haves)
Read the blog post -
4 ways to cut contact center costs without sacrificing CX
Read the blog post -
Better leaders drive member loyalty
Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
Read the case study -
Simulated learning accelerates great service
Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
Read the case study -
A customer experience roadmap for long-term success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
Read the case study -
Overcome the hospitality labor shortage with the right mix of AI and CX
Read the blog post -
Proactive partners brew a stronger customer experience
TTEC helped a retailer stay customer-focused as it grew
Read the case study -
Is focusing on the wrong metrics sabotaging your CX?
Luxury retailers need to prioritize the right channels and KPIs to thrive
Read the article -
Next enrollment season: Ready for a reset?
Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
Read the article -
Is generative AI making customer experience worse?
Traditional bots can’t meet rising customer demands
Read the article -
Conversation intelligence: A soup to nuts primer
Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
Read the article