Video Tom Johnson named Digital Champion of the Year Explore the insight and innovation behind TTEC EMEA's newest award at the 2021 GSA Professional Awards. TTEC Resources Video Tom Johnson named Digital Champion of the Year More insights from TTEC June 19, 2024 Tips and Takeaways 7 pillars of an Impact Strategy commitment Learn how to craft a plan and align partners to foster sustainable positive change Learn more March 13, 2024 Case Study High Tech Generative AI answers transform associate productivity Let Me Know AI-enhanced system significantly reduced AHT and associate stress Read the case study February 27, 2024 Blog Retail and eCommerce 3 benefits a great nearshore experience brings to retailers Read the blog post February 20, 2024 Video Retail and eCommerce Seen & Heard at NRF Watch the video December 19, 2023 Blog Warm holiday wishes with TTEC's World Peace Quilt Read the blog post December 5, 2023 Blog Brands name employee engagement as top CX priority for 2024 Read the blog post December 1, 2023 Tips and Takeaways Flexible scheduling can help transform your contact center Meet the needs of today’s workforce without sacrificing CX Learn more November 9, 2023 Customer Strategist A scary CX trend: Employee compassion fatigue and burnout Read the article November 9, 2023 Trends Report CX Trends for 2024 4 megatrends shaping the future of customer and employee experiences Read the trends report November 8, 2023 Blog CX Trends: In 2024, it’s time to look at the bigger picture Read the blog post October 30, 2023 Blog Impact sourcing vs. impact strategy: It takes both to truly make a difference Read the blog post October 17, 2023 Tips and Takeaways Healthcare 3 ways HMEs blend tech and talent to lift CX Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets Learn more
June 19, 2024 Tips and Takeaways 7 pillars of an Impact Strategy commitment Learn how to craft a plan and align partners to foster sustainable positive change Learn more
March 13, 2024 Case Study High Tech Generative AI answers transform associate productivity Let Me Know AI-enhanced system significantly reduced AHT and associate stress Read the case study
February 27, 2024 Blog Retail and eCommerce 3 benefits a great nearshore experience brings to retailers Read the blog post
December 1, 2023 Tips and Takeaways Flexible scheduling can help transform your contact center Meet the needs of today’s workforce without sacrificing CX Learn more
November 9, 2023 Customer Strategist A scary CX trend: Employee compassion fatigue and burnout Read the article
November 9, 2023 Trends Report CX Trends for 2024 4 megatrends shaping the future of customer and employee experiences Read the trends report
October 30, 2023 Blog Impact sourcing vs. impact strategy: It takes both to truly make a difference Read the blog post
October 17, 2023 Tips and Takeaways Healthcare 3 ways HMEs blend tech and talent to lift CX Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets Learn more