November 30, 2021 Video Tom Johnson named Digital Champion of the Year Explore the insight and innovation behind TTEC EMEA's newest award at the 2021 GSA Professional Awards.
November 30, 2021 Datasheet The challenge: Meeting the COVID-19 vaccination mandate Given the urgency to vaccinate, the right employee experience is mission critical
November 18, 2021 Case Study Gaming Innovative employee engagement revitalizes customer support By prioritizing the employee experience, TTEC helped a global entertainment company swiftly adapt to challenges posed by the pandemic without compromising the customer experience
November 18, 2021 Case Study Communications and Media RealSkill Bot closes learning gap, accelerates performance TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency
November 17, 2021 Blog Retail and eCommerce 2021 Black Friday guide: 5 CX strategies for retailers this holiday season
November 15, 2021 Case Study Travel and Hospitality A delivery company ensures it’s future-ready TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers
November 12, 2021 Case Study High Tech In-depth coaching unleashes sales team performance When a major online advertising provider’s sales team struggled to provide adequate support, TTEC transformed the underperforming team with personalized coaching and proven sales solutions
November 11, 2021 Case Study Travel and Hospitality Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support
November 11, 2021 Datasheet Financial Services and Insurance Forbearance Support: Help your customers when COVID-19 protections end
November 10, 2021 Datasheet Meeting the Federal COVID-19 Vaccination Mandate for Employers with 100 or More Workers In order to get vaccines to everyone, we must create a safe, efficient, and highly orchestrated employee experience