October 13, 2015 Customer Strategist Never Stop Learning: Employee Coaching Insights Research shows mixed attitudes to employee development through coaching.
October 12, 2015 Customer Strategist What’s Next in the CX Evolution? Industry analysts discuss the ever-changing customer experience environment and how companies can transition from laggard to leader via strategic innovation.
October 12, 2015 Customer Strategist When Customers Come First, Business Benefits Follow Winners of the 2015 Gartner & 1to1 Media Customer Excellence Awards detail some unanticipated rewards of a dedicated focus on customer engagement.
October 12, 2015 Customer Strategist Don’t Stop at Journey Maps Technology exists to efficiently move toward the Holy Grail of customer relationships: one-to-one interactions.
October 12, 2015 Customer Strategist Everyone's a Customer The customer revolution is transforming business in amazing ways.
October 9, 2015 Customer Strategist Customer Innovation Where You Least Expect It Understanding what matters most to customers can help companies to craft the types of experiences that unexpectedly surprise them and secure their loyalty.
October 9, 2015 Customer Strategist Strong Leaders Equal Strong Business A multinational company strengthens its talent pipeline and sets up future leaders for success.
October 9, 2015 Customer Strategist Public Sector and Government Putting CX to Work in Unique Ways A government agency puts customer strategy best practices to work in an organizational transformation.
October 9, 2015 Customer Strategist Staples Advantage Bets on Personalization and Convenience to ‘Make More Happen’ The company fights off disruption by engaging with customers in new ways to drive revenue.
October 9, 2015 Customer Strategist Retail Banking Pinning Hope on Personalization Through Mobile Leaders behind Turkey’s new shopping app share their personalized, mobile-first strategy.
October 8, 2015 Blog Retail and eCommerce Five Golden Rules: The Retailer’s Guide to Holiday Customer Service Success